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A loan lender is a company that is responsible for billing and other services on your federal student loan . The lender will work with you on your loan consolidation and repayment plans and assist you with other tasks related to your federal student loan. It is important that you maintain contact with the managing entity of your loans. If your circumstances change at any time during your repayment period, your lender can help you. Am I the one who chooses the entity that manages my loans? Who do I contact to get information about my loan? What is the manager of my loans? Can the Department of Education ever transfer my federal loans to a different management entity? Who can I contact to obtain information about my Federal Perkins Loan? Who do I contact to obtain information about my FFEL Program Loan that does not belong to the US Department of Education? UU. Who do I contact to get information about the Health Student Loan Program (HEAL)? Am I the one who chooses the entity that manages my loans? No. The US Department of Education UU. assigns your loan to a loan servicer after the first is made disbursement (payment) of the amount of your loan. The loan disbursement occurs when your educational institution transfers the money from your loan to the account of your educational institution, gives the money to you directly or a combination of both options. Your loan is usually disbursed in at least two payments. Your lender will contact you after you have received your first payment. above Who do I contact to get information about my loan? If your loan is for the current academic year or the following year, please contact your school's financial aid office directly for more information about: The status of your loan; A cancellation of loans within 120 days of their disbursement, and The terms and disbursement amounts of the loans. Only your school's financial aid office can give you this information. If your loan was disbursed in the previous academic year and you are still attending the educational institution, contact your lender when: Change your name, address or telephone number; To graduate; Go to study with a dedication less than half time; Stop going to the educational institution, or Change to another educational institution. If you are no longer in the educational institution, contact your lender when: Change your name, address or telephone number; Need help making a payment on your loan; Have a question about your billing, or Have other questions about your student loan. above What is the manager of my loans? Visit My Federal Student Aid to learn more about all the student loans you have received and to find contact information for the lender or the lender . The following are federal loan management entities granted through the Federal Direct Loan Program and the Federal Family Education Loan Program (FFEL) Educational Loan Program. Loan administrator Contact CornerStone 1-800-663-1662 ESA / Edfinancial 1-855-337-6884 FedLoan Servicing (PHEAA) 1-800-699-2908 Granite State - GSMR 1-888-556-0022 Great Lakes Educational Loan Services, Inc. 1-800-236-4300 MOHELA 1-888-866-4352 Navient 1-800-722-1300 Nelnet 1-888-486-4722 OSLA Servicing 1-866-264-9762 VSAC Federal Loans 1-888-932-56 above Can the Department of Education ever transfer my federal loans to a different management entity? Possibly. In some cases, the Department of Education needs to transfer loans from one management entity to another, within the team of federal loan administrators. The Department of Education transfers the loans as part of its effort to ensure that all borrowers are offered customer support and technical assistance related to their payments. If the Department of Education transfers its federal student loans from the managing entity of its assigned loans to another administering entity, its loans will continue to belong to the Department of Education. Here's what you should expect if your loan is transferred to a new entity: You can receive an email or a letter from the manager of your assigned loans when your loans are transferred to the new entity. You will receive a letter of welcome from the new managing entity of your loans after your loans are added to the system of the new managing entity. Such notification shall include the contact information of the new management entity and information on the steps to be followed. All information about your loans will be transferred from the managing entity assigned to the new managing entity. There will be no change in the terms of your loan. The former lender and the new lender will work together to ensure that all payments you make during the transfer process are credited to your new entity lending account. After receiving the welcome letter from the new management entity, you must do the following: Start sending your loan payments to the new managing entity. If you make your loan payments through a bank or an invoice payment service, update the contact information for the new management entity for the bank or the bill payment service. Follow the instructions of the new managing entity to create an online account so that you can communicate more easily with the new entity and keep track of your loan account. above Who can I contact to obtain information about my Federal Perkins Loan? Below is who you should contact if you have a Federal Perkins loan and want to get information about your loan payments. Contact the educational institution where you received your Federal Perkins loan for more details on how to repay your loan. Your educational institution may be the entity that administers your loan. Contact ECSI Federal Perkins Loan Servicer by calling 1-866-313-3797 if you know your Federal Perkins loan has been assigned to the Department of Education. above Who do I contact to obtain information about my FFEL Program Loan that does not belong to the US Department of Education? UU. If you have private loans from the FFEL Program, contact your creditor for more details on the payment options and tools of your FFEL Program loans that do not belong to the Department of Education. above Who do I contact to get information about the Health Student Loan Program (HEAL)? If you did not commit a default of loan Loan Program Student Health, contact your loan servicer for assistance regarding any questions you have regarding the account. Use the contact information provided by your lender. If you have failed to pay the Health Student Loan Program loan, contact the Debt Collection Center for help with any questions you may have regarding the account. Phone: 301-443-1965 Mailing Address: Debt Collection Center Accounting Services Program Support Center 12501 Ardennes Ave Suite 200 Rockville, MD 20857 Note: It is no longer possible to get a new loan from the Health Student Loan Program. The granting of new loans from the Health Student Loan Program was discontinued on September 30, 1998. nelnet careers nelnet customer service number nelnet calculator nelnet credit card nelnet complaints nelnet cuny nelnet consolidate loans nelnet change payment date nelnet disability nelnet disability discharge nelnet deferment form nelnet deferment nelnet department of education nelnet diversified solutions nelnet deferment fax number nelnet default nelnet down nelnet direct loan consolidation nelnet email nelnet education nelnet employee portal nelnet enrollment processing nelnet employment nelnet employee w2 nelnet employee handbook nelnet email contact nelnet error nelnet employee reviews nelnet fax number

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