Website Troubleshooting

We’re sorry you're having trouble with our website. Below are some common problems and fixes.

I’ve forgotten my password

Please select the forgotten password link and enter your email address. We’ll send you an email with a link to reset your password. This may arrive into your spam folder, so be sure to check that.

If you do not receive a password please try registering again using the email address that you previously used with Cool Earth. Your account information including any previous donations will appear on your profile.

I know my password but I still can’t access my account

If you haven’t used the website in a while you may not be able to log in. Our new website was launched in September and requires re-registration for security.

All you’ll need to do is re-register for a new account using the email address that you previously used with Cool Earth. Your account information including any previous donations will appear on your profile.

The website doesn’t appear/function correctly

This is likely to be a website compatibility issue. Please try updating your browser or using a different one. We would recommend Google Chrome. You can also try emptying your cache and clearing your cookies – this can normally be done through your browser settings.

If you are still in need of our help please email [email protected]. We will get back to you as soon as possible.

© Cool Earth 2015 | Site by Venn Creative