Website Troubleshooting

We’re sorry you're having trouble with our website. Below are some common problems and fixes.

Unable to access my account

Throughout 2021 we are improving Cool Earth’s digital platforms and services, including the development of a new website. As part of this process, we will be retiring some of the features on our current website. More information on the retiring of our supporter dashboards, profiles, and fundraising pages can be found here.

The website doesn’t appear/function correctly

This is likely to be a website compatibility issue. Please try updating your browser or using a different one. We would recommend Google Chrome. You can also try emptying your cache and clearing your cookies – this can normally be done through your browser settings.

If you are still in need of our help please email [email protected]. We will get back to you as soon as possible.

© Cool Earth 2021 | Site by Venn Creative